Once we have your order we will communicate with you as standard by Email and SMS to keep you informed of the latest status and any changes in the ETA of your goods. This is to keep you informed of how your order is progressing howver an ETA of the goods arrival is only possible when the status is at "Shipping". Please see below for the various stages of updates you should expect to recieve.
If you did not recieve the order confirmation email please contact us immediately as its vital we can comminucate with you by email and telephone if required.
Your order status when paid starts of as "Processing". This can last for several days or a week or two ( 1-2 weeks ) and on some occasions a few days more. This is dependent on the available capacity of the relevant manufacturer and the timing of our order cycle. Your order is placed and production is commenced with suppliers as soon as possible.
The next status is "in Production" and this can be 3 - 4 weeks.
From this point we arrange for goods that are already manufactured to be scheduled into shipments and the status is set to "Ready to Ship". This is sea freight from the far reaches of the world and not to be confused with delivery. This period can be up to 2 weeks.
The most important status is "Shipping" because your goods are now on a confirmed vessel and will arrive with our logistics partner in approximately 4-5 weeks.
NB: When goods are shipped we advise the ETA as given by the shipping company. This can change during the shipping process because of weather, delayed stop off, customs and many reasons which we are not able to control. Please do not be alarmed if the shipping ETA dates vary a few days here and there. This is almost enivitable and we are unable to control this to a + / - 10 day window.
The final status is "Delivery" and this can take 2 to 3 days - up to 2 weeks depending on where you are based. It currently takes slightly longer for Northern Ireland, Scotland and more remote parts of Wales, these locations may result in an additional 1 week delivery time. London deliveries are mainly at the weekend.
NB: When goods are shipped we advise the ETA as given by the shipping company. This can change during the shipping process because of weather, delayed stop offs, customs and many reasons which we are not able to control. Please do not be alarmed if the shipping ETA dates vary a few days here and there. This is almost enivitable and we are unable to control this to a + / - 10 day window.